Thank you for choosing Orveluxe™ for your beauty and skincare needs. We are committed to providing a superior shopping experience with efficient, reliable, and transparent shipping. This policy outlines all necessary details to ensure your confidence in our delivery process.

Order Processing

• Processing Time: Orders are duly processed within 1-2 business days of confirmation. During peak seasons or promotional events, processing may extend up to 3 business days.
• Verification: We have in place a process for order verification, quality control checks, and safe packaging to ensure that the product reaches you in proper condition.
• Confirmation: Once your order is processed, you will be sent an email confirmation along with the tracking details.

Shipment Methods and Charges

• Free Shipment: Free shipping on all orders. No extra fees or added taxes.
• Reliable Carriers: We use only top-rated carriers to ensure your orders reach you on time and safely.
• Tracking: A tracking number will be provided for every shipment, enabling real-time monitoring of your package's journey.

Estimated Delivery Times

• United States: 4-6 business days
• United Kingdom, Canada, and Germany: 6-9 business days
• Note: Delivery times are estimates and may vary due to customs procedures, local delivery logistics, or unforeseen circumstances.

Address Accuracy and Changes

• Ensure Accuracy: To guarantee successful delivery, please ensure your shipping address is accurate at checkout.
• Modifications: Address changes can only be requested within 24 hrs of placing the order and before dispatch. For address changes, please get in touch with us immediately via support@orveluxe.com.

Customs, Duties, and Taxes

• Recipient Responsibility: Customs duties, taxes, or fees for international shipments may be levied by the country of delivery. The recipient shall be liable for all such costs.
• Customs Delays: Orveluxe™ is not responsible in any way for delays in delivery due to customs inspection and related clearance delays.

Split Shipments

• Multiple Items: In case you have ordered more than one item, these will ship individually as their sourcing locations are different.
• Tracking: You will be provided with a separate tracking number for each package.

Packages Lost, Stolen or Damaged

• Carrier Contact: If your package is confirmed delivered but not received, please contact the carrier directly. You can also reach out to us for additional assistance.
• Liability: Orveluxe™ is not responsible for lost, stolen, or damaged packages once the carrier confirms delivery.

Unexpected Delays

• External Factors: We aim to get it to you on time, but unforeseen circumstances like bad weather, customs delays, or carrier issues may cause delays. Your understanding and patience in such an event are much appreciated.

Returns and Refunds

• Details: Please refer to our Returns Policy for more detailed information on returns and refunds.

Contact Us

Contact us anytime you have a question or concern about your shipment:

• Email: support@orveluxe.com
• Live Chat: Available on our website during business hours.

Thank you for trusting Orveluxe™. We are committed to bringing you the best products with an experience in service at each touch point.