At Orveluxe™, your satisfaction means everything to us. We’re here to make things right if something doesn’t meet your expectations. Take a look at our simple and clear return and refund process below.

Returns

We’re happy to accept returns within 7 days of delivery as long as the following conditions are met:

• What’s Eligible: Items should be unused, in their original packaging, or confirmed as defective/damaged.
• How to Start a Return: Just send us an email at support@orveluxe.com with:
  1. Your order number.
  2. Photos showing the item’s condition (whether it’s damaged, defective, or unused).
• Who Covers the Shipping?
  • If the item is defective or damaged, we’ll cover the return shipping.
  • For other returns, shipping costs are your responsibility, and the original shipping fee is non-refundable.

Once we approve your return, we’ll guide you step-by-step through the process.

Refunds

We process refunds as soon as we’ve received and checked your returned item. Here’s what you need to know:

• Refunds will go back to your original payment method within 5 business days of approval.
• Keep in mind that your bank or payment provider might take a little extra time to reflect the refunded amount.
• Items marked as "final sale" can’t be refunded.

To get started, email us at support@orveluxe.com with your order number and any relevant photos.

Exchanges

Need an exchange? We’ve got you covered for defective or damaged items. Reach out to us at support@orveluxe.com within 7 days of delivery, and include:

• Your order number.
• Photos showing the issue with the item.

We’ll work to make things right, whether it’s a replacement or another solution.

Non-Returnable Items

We want to be upfront with you—some items can’t be returned or refunded:

• Skincare products that are opened or used.
• Gift cards.
• Items labeled as "final sale."

Damaged or Defective Items

Did your item arrive damaged or defective? Let us know within 7 days of delivery, and we’ll sort it out. Here’s what we’ll need:

• Clear photos of the item and its packaging.

Once we review the details, we’ll either send a replacement or issue a full refund—whatever works best for you.

Contact Us

Still have questions? We’re here to help! Reach out anytime at support@orveluxe.com, and we’ll make sure you’re taken care of. At Orveluxe™, your happiness is always our priority.