Shipping and Tracking FAQ

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Do you ship internationally?

Yes, we deliver to select international destinations, including the United States, United Kingdom, Canada, and Germany.

How long does shipping take?

United States: 4-6 Business Days.

United Kingdom: 6-9 Business Days.

Canada: 6-9 Business Days.

Germany: 6-9 Business Days.

How much does shipping cost?

Shipping is free for all orders, with no hidden fees.

Can I track my order?

Of course! As soon as your order ships, we’ll send you a unique tracking number. This allows you to follow your package in real time and stay informed about its journey until it reaches your doorstep.

What if my tracking status says 'delivered' but I haven't received my package?

No need to worry—this can happen occasionally when tracking updates before the package is actually delivered. Here’s what you can do:

  • Double-check your shipping address to ensure it’s accurate and complete.
  • Look for any delivery attempt notices left by the courier.
  • Check around your property or with neighbors, as the package may have been left in a secure spot.

If 36 hours have passed since the delivery confirmation and you still can’t find your package, please don’t hesitate to reach out to us. You can contact us via our form or email us at support@orveluxe.com. Our team is ready to assist and ensure your issue is resolved promptly.

What if my tracking code isn’t working?

After your order is dispatched, it may take 2-3 days for tracking updates to become available.

If you're still unable to track your package after this time, don’t worry! Simply reach out to us via email at support@orveluxe.com, and we’ll promptly assist you with the tracking details and help resolve any issues.

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