Order Issues FAQs

Need Some Help?

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My order is missing items.

Sometimes items ship separately to speed up delivery. Don’t worry—it won’t cost you extra! If something’s missing, email us at support@orveluxe.com, and we’ll sort it out.

Can I cancel my order after placing it?

Yes, but only if it hasn’t been processed yet. Contact us immediately at support@orveluxe.com. If it’s already shipped, you can refuse delivery, and we’ll refund you once the item is returned.

I received the wrong item.

Oops! We’re so sorry for the mistake. Email us at support@orveluxe.com with your order number and a photo of the item. We’ll fix it right away.

My order arrived damaged.

That’s not okay! Send photos of the damaged item along with your order number to support@orveluxe.com, and we’ll arrange a replacement or refund.

Why isn’t my tracking info updating?

It might take 1-3 business days to update. If it’s still not showing progress, email us at support@orveluxe.com, and we’ll look into it.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, yes! Just email us at support@orveluxe.com as soon as possible.

My package is delayed.

Delays can happen due to customs or other factors. If it’s past the expected date, email us at support@orveluxe.com, and we’ll assist you.

Can I add to an existing order?

Unfortunately, once placed, orders can’t be changed. You can always place a new order for additional items.

How do I return or get a refund?

If you’re not happy with your item, email us at support@orveluxe.com within 7 days of delivery. Items must be unused and in original packaging. We’ll guide you through the return process.

I have another issue with my order.

We’re here to help! Email us at support@orveluxe.com with your order details, and we’ll make it right.

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