Terms of Service
Overview
Welcome to Orveluxe™. By using our website and purchasing our products, you agree to abide by the following Terms of Service. These terms apply to all users, including browsers, customers, and other contributors. Please read these Terms carefully before accessing or using our website. If you disagree with any part of these terms, please refrain from using our services.
We are committed to providing exceptional customer service and high-quality products. These Terms of Service govern your use of our website, your interactions with our services, and the purchase of our products. By accessing or using the website, you indicate your acceptance of these terms and conditions.
Section 1 - General Conditions
- Eligibility: By using our site, you confirm that you are at least the age of majority in your location or have obtained parental consent. You are responsible for ensuring compliance with all applicable laws and regulations in your jurisdiction.
- Prohibited Use: You may not use our site for any unlawful or unauthorized purposes, including but not limited to violating intellectual property rights, transmitting harmful code, or engaging in fraudulent activities.
- Platform Hosting: Our store operates on a reliable e-commerce platform that ensures secure transactions and compliance with global standards.
Section 2 - Products and Services
- Nature of Products: Orveluxe specializes in premium beauty and skincare tools designed to enhance your self-care routine. Product descriptions, availability, and specifications are subject to change without prior notice to ensure continuous improvement.
- Pricing: All prices are displayed in USD. We aim to provide transparent pricing with no hidden fees. Enjoy free shipping and zero taxes on all purchases.
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Shipping:
- Delivery to the USA: 4-6 business days.
- Delivery to the UK, Canada, and Germany: 6-9 business days.
- Orders are processed within 1-2 business days of purchase confirmation. Tracking information will be provided upon dispatch.
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Return Policy:
- Items must be returned in original packaging, unused, or defective to qualify for a refund or exchange.
- Returns must be initiated within 7 days of delivery.
- Customers are responsible for return shipping costs unless the item is defective or damaged during transit.
- Refunds are processed within 5-7 business days after receiving and inspecting the returned item. For detailed information, please visit our Returns Policy page.
Section 3 - Payment
Payments are securely processed through PayPal. By completing a transaction, you agree to PayPal’s terms and conditions. We do not store your payment information on our servers. All transactions are encrypted, ensuring the safety of your financial data.
Section 4 - Accuracy of Information
- We strive to ensure the accuracy of product descriptions, images, and website content. However, we cannot guarantee that all information is error-free, complete, or current.
- Orveluxe reserves the right to correct any inaccuracies, update content, or make modifications to the website without prior notice.
- If a product is listed at an incorrect price or description, we reserve the right to cancel or refuse any orders placed based on the incorrect information.
Section 5 - Customer Support
We value our customers and are here to assist you with any questions or concerns. You can reach us via:
- Email: support@orveluxe.com
- Live Chat: Available during business hours for immediate assistance.
- FAQ Section: Visit our FAQ page for answers to common inquiries.
Section 6 - Intellectual Property
- All content on the Orveluxe website, including text, graphics, logos, images, and software, is the property of Orveluxe or its licensors. Unauthorized use or reproduction of any content is strictly prohibited.
- You may not use Orveluxe trademarks, service marks, or other intellectual property without explicit written consent.
Section 7 - Limitation of Liability
Orveluxe is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. This includes but is not limited to loss of data, profits, or business opportunities.
Section 8 - Governing Law
These Terms are governed by and construed in accordance with the laws applicable in the regions we serve, including the USA, UK, Canada, and Germany. Any disputes arising under these Terms will be resolved in accordance with these laws.
Section 9 - Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to review this page periodically for changes. Your continued use of the website constitutes acceptance of these changes.
Section 10 - Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Section 11 - Termination
We reserve the right to terminate your access to our services if you violate these Terms of Service. Termination may occur without prior notice, and you will remain responsible for any outstanding obligations.
Section 12 - Contact Information
For questions about our Terms of Service, please contact us at:
- Email: support@orveluxe.com
- Live Chat: Accessible via our website.
Thank you for choosing Orveluxe™. We are committed to providing high-quality beauty and skincare tools and ensuring an exceptional shopping experience!