Privacy Policy

This Privacy Policy describes how Orveluxe™ ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orveluxe.com (the "Site")™. For the purposes of this Privacy Policy, "you" refers to any user of our Services, whether a customer, website visitor, or individual whose data we handle as outlined here.

Please read this Privacy Policy carefully. By accessing and using the Site or our Services, you consent to the collection, use, and disclosure of your information as described. If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

Transparency and earning your trust in how we handle your personal data are fundamental to us.

1. Information We Collect

We gather specific data to enhance our services and provide you with the best experience:

1.1 Personal Information

  • Name, email address, phone number, and physical addresses (billing and shipping).
  • Payment details (e.g., card information) to securely process transactions.

1.2 Device Information

  • Technical details like browser type, IP address, time zone, and cookie data.
  • Behavioral data including pages visited, products viewed, and search activities.

1.3 Order Information

  • Purchase history.
  • Order status and updates.
  • Communication preferences.

1.4 Customer Support Information

  • Details provided during support interactions to address inquiries and concerns effectively.

2. How We Use Your Information

Your data helps us:

  • Process Transactions: Manage payments, shipping, and confirmations.
  • Personalize Experiences: Recommend products, tailor content, and create targeted offers.
  • Enhance Security: Prevent fraud and safeguard your information using robust systems.
  • Communicate Effectively: Provide updates and respond to your inquiries.
  • Ensure Compliance: Meet regulatory obligations and maintain legal standards.

3. Sharing Your Information

We only share your data with trusted third parties and ensure it is never sold:

  • Operational Support: Payment processors, logistics partners, and IT service providers.
  • Legal Compliance: When required by law or to protect our rights.
  • Marketing Support: Analytics and advertising platforms for personalized promotions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve site functionality and navigation.
  • Gather analytics for better performance.
  • Deliver personalized ads and recommendations.

You can manage cookie settings in your browser. However, disabling cookies may affect site performance and limit certain functionalities.

5. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Resolve disputes, legal claims, or address regulatory requirements.
  • Comply with applicable regulations.

You may request data deletion at any time.

6. Your Rights

Depending on your location, such as under GDPR or CCPA, you may have the right to:

  • Access Your Data: View the personal information we hold about you.
  • Request Corrections: Update inaccuracies or incomplete details.
  • Delete Your Data: Request removal of your personal information.
  • Port Your Data: Obtain your information in a transferable format.
  • Withdraw Consent: Opt-out of certain data processing activities.

For inquiries about your rights, email us at support@orveluxe.com.

7. Information Protection

We take comprehensive steps to protect your data, including:

  • SSL Encryption: Ensuring secure transactions.
  • System Audits: Regular reviews and updates to address vulnerabilities.
  • Restricted Access: Limiting data access to authorized personnel.

While we strive for the highest security standards, no system is entirely immune to risks.

8. Changes to This Policy

This Privacy Policy may be updated periodically to reflect improvements or legal requirements. Material changes will be communicated via email or clear notifications on our website.

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us:

Thank you for trusting Orveluxe™. Your privacy is essential to us, and we are committed to ensuring your shopping experience is safe, enjoyable, and worry-free. Your privacy is essential to us, and we are committed to ensuring your shopping experience is safe, enjoyable, and worry-free.